TECHNICAL SUPPORT
Aurora Systems, Inc. knows your time is valuable. To achieve a goal of superior customer satisfaction and long-term client relationships we provide support pricing that any organization can afford. Our support technicians are available to you by phone, and can often solve many technical issues by remote access to provide a timely solution. Aurora Systems offers two support programs, Primary and Emergency, to insure complete customer care and satisfaction with VisuaLab.
PRIMARY
- System Support via a remote connection
- Covers questions about installation/configuration and the general use of VisuaLab
- Includes program updates for current version of VisuaLab
- Coverage times are from 8:00-5:00 EST, M-F (excluding major Holidays)
- One-year agreement
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EMERGENCY
- Provides Technical Support 24 hours a day/365 days a year
- Requires a subscription to the Primary Maintenance Agreement
- One-year agreement
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